Transparency Initiative Conscientiousness Expertise Performance Relational Adaptable Contextual Our Practice Five® framework measures twelve main tasks conceptualised as dimensions that balance goal achievement with social skills: It capitalises on multiple perspectives, confirming assumptions about strengths and helping identify areas that need improvement. With a 360 degree feedback survey approach, we can test a leader’s intent against their actual impact. The value of a 360 degree feedback survey approach is that it goes beyond self-assessment which tends to be coloured by socially-desirable responses (respondents tend to make their responses according to how they would like to be perceived). At the heart of a 360 is the competency framework used to test behaviours and outcomes against. While all of the survey design guidance above is applicable, a 360 degree feedback survey typically aims to measure competencies, commonly understood as ‘‘sets of behaviours that are instrumental in the delivery of desired results or outcomes’’ (Bartram, Robertson, & Callinan, 2002). How does a 360 degree feedback survey differ from this advice? Rating scale difficulty should be considered.Rating scale labels must be universally understood.Avoid questions with single or double negations.Ask about one thing at a time (avoid double-barreled questions) and.Avoid leading or loaded questions that push respondents toward an answer.Make response options exhaustive and mutually exclusive.Strive for wording that is specific and concrete (as opposed to general and abstract).Avoid words with ambiguous meanings, i.e., aim for wording that all respondents will interpret in the same way.Use simple, familiar words contextual to the culture (avoid technical terms, jargon, and slang).Here is a summary of some of that research: There is a vast amount of literature and guidance for the design of survey questionnaires. Therefore questionnaire design is of critical importance. Translate the judgment into a response, by selecting one of the alternatives offered by the question.Integrate whatever information comes to mind into a single judgment.Search their memories for relevant information.Interpret the question and deduce its intent.For each question a respondent must execute four steps: Answering a 360 degree feedback survey is a cognitive process that can be quite complex.
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